Refund Policy

Refund Window and Scope

VPNWood offers a 60-day no-questions-asked refund: you may request a full refund within 60 days of your first successful payment. The window is based on the record of your first successful payment, and the request time is based on when your ticket is submitted. Time spent under review does not change the recorded submission time.

Refund requests for monthly subscriptions and data packages should specify the relevant order. Data packages do not expire, meaning the data remains available until used; this does not mean the refund window is unlimited. Renewals, additional data packages, and mid-term upgrades do not automatically restart the refund window from your first payment. If multiple orders are related, list them in the ticket so the payments can be matched correctly.

Eligible Situations and Review Scope

You may request a refund within the refund window if the service does not meet your needs, the client configuration is unsuitable for your device, or your plans have changed. You do not need to complete troubleshooting first, and a speed-test screenshot is not required to submit a request. A successful connection, importing a subscription, or using purchased data is not, by itself, grounds for denying a refund.

Requests made after the refund window are not covered by the no-questions-asked full refund terms above. For payments that did not succeed, amounts already refunded, or orders that cannot be linked to the requesting account, the payment status must be verified first; the same payment cannot be refunded twice.

If unusual data usage exceeds the order limit, or the account is involved in a dispute over a policy violation, the order and usage records will be reviewed separately. This policy does not impose an unpublished deduction threshold based on data already used, nor does an account irregularity automatically mean that refund rights have been waived. If you disagree with a decision, explain the grounds in your ticket.

How to Request a Refund

Sign in to the user panel and open the ticket page. State that you are requesting a refund and provide the relevant order number, subscription or data package name, payment date, amount paid, and payment method. You may briefly explain the reason; this does not affect a no-questions-asked request made within the refund window.

If an order is marked unpaid but the amount was charged, you may provide proof of payment or a transaction ID. Redact unrelated account details from screenshots. You can create a VPNWood account without an email address. Refund requests are handled through tickets in the user panel, and no separate email address is required.

Do not submit your login password, payment password, wallet private key, or complete subscription link. If more information is needed, reply to the original ticket to avoid splitting the order review across multiple requests.

Refunds to the Original Payment Method

Payments made through Alipay or WeChat Pay are generally refunded through the original payment channel. If that channel cannot process a refund to the original method, explain the situation in your ticket first so the available options can be checked. Do not transfer money to another account based solely on an external message.

USDT transactions cannot be reversed directly like payments through standard payment channels. Processing requires checking the original transaction record, network used, and refund destination address, then confirming the arrangement in the ticket. The address must match the network; Alipay or WeChat Pay refund procedures cannot be applied directly to USDT.

If payment channel restrictions, network fees, or currency details are involved, the handling terms should be explained before processing. This policy does not assume unconfirmed fee deductions or promise refunds converted between payment methods.

Refund Status and Follow-Up

A refund involves order verification, refund processing, and posting by the payment channel. The time it takes to arrive depends on the payment channel or on-chain confirmation status; this policy does not promise a fixed processing time. A refund being processed does not mean the receiving end has posted it. You can follow up using the record in your ticket.

If the refund has not arrived yet, add the order number and payment status to the original ticket so VPNWood can check the transaction progress. Submitting duplicate requests or opening multiple status inquiries will not speed up payment-channel processing.

Once a refund is complete, the subscription or data benefits associated with that order end, and the refunded service can no longer be used. See the Terms of Service for other service rules and the Privacy Policy for information about data handling. Specific refund disputes are reviewed against the order record and ticket details.