Privacy Policy
Last updated: October 2026
This policy applies to the VPNWood website, user panel, and subscription services. It explains what information is used to manage accounts, deliver services, and troubleshoot issues, and how users can manage that information. When you visit external websites or use third-party payment services, those parties handle data under their own policies.
Account Information and Purposes
VPNWood does not require an email address. You can create an account with a username and password; an email address is not required to register. The username identifies the account, while the password is used for authentication and should be stored as an irreversible hash, not as a plaintext business record. Do not include personal information unrelated to your issue in your username or support tickets.
Subscription status, plan benefits, and total data usage are used to provide the service, show remaining allowances, and handle billing. Order records include the selected plan, amount, payment status, and transaction identifiers. They are used to verify payments, process refunds, and resolve order disputes. Support ticket content you submit is used only to answer your questions and follow up.
No-Logs Policy and Connection Information
VPNWood follows a no-logs policy: it does not record which websites users access through international routes, or retain browsing histories, destinations, or communications. It does not create connection-log profiles traceable to individuals’ browsing activity or use website visit details for marketing analysis.
Temporary session state needed to establish and route a connection is used only for that communication and released when the connection ends; it is not stored as long-term connection history. Aggregate traffic data used to calculate allowances is not a record of websites visited. For troubleshooting, use error messages and diagnostic information that does not contain communications whenever possible. Before sharing screenshots, hide subscription links, credentials, and other sensitive information.
Site Analytics and Local Storage
Site analytics help us understand page visits, referral sources, device and browser categories, and whether buttons are working properly. Analytics on the marketing website are separate from browsing activity on subscription routes; site analytics are not used to infer what users access through those routes.
Cookies and local storage are used to maintain necessary session state, save your language choice, and keep you signed in to the panel. Login credentials are sensitive data, so do not remain signed in on shared devices. You can limit cookies or clear site storage in your browser settings. After clearing them, you may need to sign in again, and saved preferences may reset, but this will not cancel your subscription or delete orders.
Third-Party Payments and Data Boundaries
VPNWood supports Alipay / WeChat Pay / USDT. Payments are handled by the relevant third-party payment service or transaction network. VPNWood uses the order identifier, amount, and payment result to verify benefits, and does not ask users to provide payment account passwords to this site. Payment providers have their own rules for handling the information they collect; please review them before confirming payment.
Digital asset transactions may leave records on public networks, and this site cannot delete records from external networks. Account information is not used for unrelated purposes or sold, except as needed to deliver the service, verify payments, handle user requests, or meet legal obligations.
Data Retention and Deletion Requests
Account information is retained as needed to provide the service while the account is active. Order and refund records are retained only for the periods required for settlement, dispute handling, and applicable legal obligations. Support tickets and site analytics are deleted or de-identified once their purpose has been fulfilled; indefinite retention is not the default.
To access, correct, or delete account information, sign in to the panel and submit a request through the support ticket portal. We need to verify account ownership before processing a request to prevent others from deleting your information. Deleting an account may make subscriptions and historical records unavailable. If you have an outstanding order or refund, complete the relevant process first. Records that must be retained by law will be restricted to necessary uses and deleted when the required retention period ends.
Policy Updates and Privacy Requests
Changes to this policy will be published on this page, and the month at the top of the page will be updated. Important changes to data use or user rights will be explained through a website announcement or panel notice. If a new use requires consent, we will request it separately; a policy update does not replace any required authorization.
Submit privacy questions and data handling requests through a panel support ticket. Describe the information involved, the action you want taken, and any relevant order details. Do not send passwords or complete subscription links. See the Terms of Service for subscription rules and the Refund Policy for refund procedures.