Help Center

No email address is required. Create an account with a username and password, then save them in a trusted password manager. Avoid reusing passwords from other sites. Since your account isn't linked to an email address, don't assume email recovery is available. If you can't log in, check your input method, capitalization, and saved username, then make sure you're on the VPNWood user panel. If you still have an active session, keep it open and report the issue through a panel ticket. Follow the recovery options and verification steps provided in the panel. Never share your password or subscription link.

Sign in to the user panel and find the subscription link in your account overview. Then use your client’s import feature. Imported configurations can usually be refreshed under subscription or configuration management; menu names vary by client. After updating, make sure the refreshed subscription is the one currently enabled, not an older configuration saved manually. If the panel has issued a new subscription link, refreshing the old link won't retrieve the new details; replace the old subscription with the new link. Treat subscription links like passwords because they grant access to your account. You can share error messages when troubleshooting, but never post the full link.

There’s no device limit for simultaneous connections, and changing devices alone doesn’t mean you need to buy again. VPNWood supports Windows / macOS / iOS / Android / Linux. Sign in to the panel on your new device, download the appropriate client, and import your current account’s subscription. Permissions and import options vary by operating system, so copying the entire app folder from an old device isn’t recommended. Monthly subscription data is shared across devices on the same account; adding devices doesn’t increase the allowance. After switching, check that the old device isn’t still connected in the background, so background sync isn’t mistaken for unusual activity on the new device.

Download clients from the user panel—not from information articles. After signing in, you can access clients for Windows, macOS, Android, and Linux. Subscription details are also available after signing in. The iOS download option shown in the panel depends on your subscription status; follow the instructions displayed for your account. Check your device’s operating system before installing, then import your subscription and grant permissions as prompted. Downloading a client and getting an active subscription are separate steps: installing the app doesn’t mean a route is connected. If the download option looks incorrect, open a panel ticket with your platform and the error message. Avoid screenshots that reveal account credentials.

Disconnect the client and make sure your local network can reach everyday websites. Reconnect, then test the affected page. A “connected” status only indicates a change in connection state; it doesn’t prove that a particular service is reachable. Next, check that your subscription is active, data is available, the correct configuration is enabled, and the system has granted the required network permissions. Temporarily quit other tools that may also manage network traffic, then compare with another route available in the panel. Change one setting at a time and note the result. If only one website fails, check its regional availability, account requirements, or service status.

Your browser and other apps may use different network paths. Check whether the client uses per-app routing and whether the affected app is set to bypass the proxy, or whether only your browser is configured to use it. Some apps don’t use the system proxy and require the client to manage network traffic at the system level; available options depend on your platform and client. Save your current configuration before making changes. After granting permissions, fully quit and reopen the app so it doesn’t keep using an existing connection. If changing the routing mode temporarily fixes the issue, review the rules one at a time. Don’t leave advanced settings enabled if you don’t understand them, and avoid running conflicting connection tools at the same time.

First, check your subscription status and data balance in the panel. Copy the subscription link again and make sure it doesn’t contain extra spaces, line breaks, or missing text. Importing a configuration and importing a subscription may use different options in the client, so follow the method shown in the panel. If the client says the format isn’t supported, don’t remove link parameters; check that you’ve chosen an import format supported by that client. If an update fails, keep the original configuration and error message so you can compare them. If the panel opens normally but the client still fails, try a different local network and submit a ticket with your operating system, client name, and error message. Don’t include the full subscription link.

Device sleep, network changes, and background restrictions can all interrupt an existing connection. Wait for your local network to recover, then disconnect and reconnect in the client and reopen the affected app. If this happens often, check whether your system restricts background activity, applies strict battery-saving settings, or has revoked permissions the client needs. On Android, review background activity and battery settings. On desktop systems, check the network status after waking from sleep. Change only settings related to the client; there’s no need to disable all system protections. If the connection still won’t recover, note what triggered the issue and the error summary in the client logs. Remove sensitive information before submitting a ticket.

First, determine whether the slowdown is caused by congestion on your local network or fluctuations on an international route. Pause bandwidth-heavy tasks such as downloads and cloud sync, then compare routes using the same app and content. Try a nearby region first, then compare it with other available exits; a city name alone doesn’t indicate speed. If all routes are slow, test a different type of local connection. If only one route is slow, note the issue and switch to another. Video quality, Wi-Fi signal, and load on the destination platform can also affect performance. When contacting support, describe when and where the slowdown occurred and which app was affected; this is more useful than simply saying it’s slow.

VPNWood covers 110+ countries and 190+ routes. The regions, route names, and connection status currently available to your account are shown in the user panel and the updated client route list. Coverage describes where routes are available; it doesn’t mean every city has the same connection conditions or that every destination platform accepts traffic from those exits. City badges used as page decoration aren’t a substitute for the actual route list. Update your subscription before use, then choose an exit that matches the destination service’s regional requirements. To check whether a region suits a particular use, refer to the panel or ask support through a ticket. Don’t rely on a map or abbreviation alone.

Network connectivity and a platform’s access rules are separate matters. AI tools and streaming services may consider your exit region, account settings, session history, and their own risk controls when deciding whether to provide access. A successful connection doesn’t guarantee that a service will be available. Review the platform’s regional rules and make sure your chosen exit is consistent with your account’s terms of use. Keep your network environment stable, then reopen the app and check again. If you encounter an issue, avoid repeatedly switching regions or signing in, since that adds more variables. If ordinary websites work but the platform still reports an error, keep the original message and check the platform’s status, account permissions, and network path separately. Not every error is a route problem.

The server used by a speed test may not be on the same network path as the service you actually use. Page load times, video buffering, and continuous output from AI tools can each be affected by DNS resolution, content delivery, processing by the destination service, and connection stability. To evaluate a route, reproduce the task you actually need and compare results under similar local network conditions rather than choosing solely by the highest speed-test result. Speed tests also use data, so avoid running them repeatedly for long periods. When reporting an issue, describe what you did, what happened, and whether you can reproduce it. That’s more helpful than sending a speed-test screenshot alone. Test results don’t guarantee future performance.

Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data resets monthly on your activation date. If you upgrade mid-cycle, the price difference is adjusted for the remaining days. Choose a plan based on the apps you use and your actual data consumption; video streaming, file transfers, and background sync can all use data continuously. Monthly data is shared across your devices, not allocated separately to each one, and unused monthly data doesn’t automatically carry over like data packages. Check your reset date, remaining data, and plan status in the panel. If they don’t match your order, keep the order record and submit a ticket for review instead of placing another order to try to fix the issue.

Data packages: ¥158 for 300GB · ¥358 for 1000GB · ¥658 for 3000GB. Use the data as needed; it never expires. Monthly subscriptions reset data on your activation date, making them suitable for planned monthly use. Data packages make it easier to manage a balance based on actual consumption. “Never expires” refers to the validity period of the data package; it doesn’t mean you can keep using data after the package is depleted, and it doesn’t describe how monthly subscription data carries over. If you already have a subscription and want to add a data package, check the order details and your current account status in the panel first. The panel shows how data is consumed and how product changes affect your account; don’t assume products can be combined, converted, or credited against each other.

Supported payment methods: Alipay / WeChat Pay / USDT. Start the payment process from an order in the user panel and follow the details shown on the order page. If your subscription status hasn’t changed after payment, check your order history for a completed transaction, then refresh your account overview before trying to pay again. Closing the payment page, interrupting the return to the panel, or not refreshing the client configuration can all make it look like nothing happened. Check the order status and subscription status separately. If you need help, open a panel ticket with the order ID, payment method, and relevant proof, hiding unrelated personal information. Never send your password or full subscription link as payment verification.

60-day money-back guarantee. Before requesting a refund, read the refund policy and terms of use. Then sign in to the user panel, submit a ticket requesting a refund, and include the order ID needed for verification. You don’t need to report a connection issue to request a refund. If you’d also like help troubleshooting, describe your use case separately, but don’t delay your request. Keep the ticket and order records, and add any requested information to the original ticket to keep everything together. Verification and refund status are confirmed through the panel; this page doesn’t promise a processing time or additional compensation. Never send your account password or share payment details or subscription links publicly.